Privacy Policy

Last updated: [12/17/2023]

This Privacy Policy describes how Neon Ads® (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit neonads.nl (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to this privacy policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information
In order to provide the Services, we collect personal information about you from various sources, as set out below, and have collected it over the past 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect
The types of personal information we collect about you depend on how you interact with our site and use our services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you
Information you provide directly to us through our Services may include:

Basic contact information such as your name, address, telephone number, email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, security questions.
Shopping data, including the items you view, place in your shopping cart, or add to your wish list.
Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but if you do, you may not be able to use or access these features.

Information we collect through cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.

Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment to fulfil your orders and provide you with products or services you have requested, to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we partner with may collect certain information automatically using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the Third Party Websites and Links section below.

How we use your personal information
Providing products and services. We use your personal information to provide you with the Services to perform our agreement with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional messages via email, SMS or postal mail and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to serve you, to provide you with effective services and to maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use for our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to perform analytics, and to better understand user interactions with the Services (in our legitimate interests to operate, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or to become unavailable. In addition, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes which are subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
When you direct, request, or otherwise authorize us to provide certain information to third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
With our affiliated companies or otherwise within our group of companies, in our legitimate interests to run a successful business.
In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category Categories of recipients
Identification information such as basic contact details and certain order and account information
Commercial information such as order information, store information and customer support information
Internet or other similar network activities, such as usage data
Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners
Branches

We do not use or disclose sensitive personal data to derive characteristics about you.

In the past 12 months, we have “sold” and “shared” (as those terms are defined in applicable law) personal information for the purpose of conducting advertising and marketing activities, as follows.

Category of personal information Categories of recipients
Identification data such as basic contact information and certain order and account information Business and marketing partners
Commercial information such as details of purchased products or services and store information Business and marketing partners
Internet or other similar network activities, such as usage data Business and marketing partners
User Generated Content
The Services allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of ​​the Services, that content will be public and accessible to anyone.

We have no control over who has access to the information you make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public, or for the accuracy, use or misuse of information you make public or receive from third parties.

Third party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or operated by us, you should read their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information contained therein. Information you provide in public or semi-public areas, including information you share on third party social networking platforms, may also be viewed by other users of the Services and/or users of such third party platforms without limitation as to their use by us or any third party. Our inclusion of such links does not imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed on the Services.

Children's data
The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) any personal information of persons under the age of 16.

Security and retention of your information
Please be aware that no security measures are perfect or impenetrable and we cannot guarantee "perfect security." In addition, information you transmit to us may not be secure during transit. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to service your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices
Depending on where you live, you may have some or all of the rights below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may deny your request as permitted by law.

Right of Access / Knowledge. You may have the right to request access to personal information we hold about you, including details of the ways in which we use and share your information.
Right to erasure. You may have the right to request that we erase any personal information we hold about you.
Right to rectification. You may have the right to request that we correct any inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer this information to a third party, in certain circumstances and with certain exceptions.
Right to Opt-Out of Sale or Sharing or Targeted Advertising. You may have the right to direct us not to “sell” or “share” your personal information, or to opt-out of the processing of your personal information for purposes that constitute “targeted advertising” as defined under applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to visit the Site, depending on where you are located.
Right to restrict and/or disable the use and disclosure of sensitive personal information. You may have the right to direct us to restrict the use and/or disclosure of sensitive personal information to that which is reasonably necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable law, you may designate an agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require that the agent provide evidence that you have authorized him or her to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify advertising services such as Shopify Audiences to personalize the ads you see on third party websites. To restrict Shopify merchants who use these advertising services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints
If you have any complaints about the way we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority.

International users
Please note that we may transfer, store, and process your personal information outside of your country of residence, including to the United States. Your personal information will also be processed by staff and third party service providers and partners in these countries.

When we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, as relevant, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact
If you have any questions about our privacy policy or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call +31657857487 or send an email to sales@neonads.nl or info@neonads.nl or contact us at Sint Annabaai 47, 2904 AA Capelle aan den IJssel, The Netherlands.